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Orders and Returns

General Information
Wine Country Connection product prices do not include shipping, handling, insurance, foreign duties or sales tax (where applicable). Our products are packed in well insulated Styrofoam Shippers. Correct Street addresses and phone numbers are required for all shipments. In the United States, an adult over the age of 21 must be present to sign for the shipment. We cannot deliver to Post Office boxes.

We will email you a copy of your order within 24 hours of being processed.

Domestic Shipping
Wine Country Connection ships primarily UPS and Fedex Ground, along with GSO for California shipments. Estimated delivery time is 3 to 10 business days depending upon the distance from our Santa Rosa CA warehouse.

We offer Next Day and 2-Day Air options for most shipments (Alaska and Hawaii are 2-Day Air only. In order to avoid having wine sit in the carrier’s warehouse over the weekend, we normally don’t ship on Thursday/Friday for 2-Day or Friday for Next Day. If you want your order to go out on those days, please let us know in the Special Instructions box.

Shipping costs vary widely based on the number of bottles shipped, the distance from our warehouse in Santa Rosa CA, to the destination zip, and the type of service selected. It is most economical to ship 6, 12 or 15 bottles at a time.

International Shipping
Wine Country Connection ships international packages via FedEx. Please note that our shipping cost includes a protective shipping box, insurance and carrier charges to the destination. It does not include any taxes or duties that may be assessed by and payable to the local authorities at the destination or any additional fees that may be charged by FedEx for the administration of taxes and duties.

Returns:
Wine Country Connection allows products to be returned, only if the product is defective. Returns of alcohol products are for store credit only. There is no cash, check or credit card refunds for alcohol under any circumstances.

Wine Country Connection

Warehouse & Offices

3633 Regional Parkway, Unit 145

Santa Rosa

CA 95403

800-294-9463 (WINE)


Wine Shop & Tasting Room

6484 Washington St. Suite E

Yountville, CA 94599

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